Terms of Use — Your Agreement with Samsung Appliance Repair
These terms of use govern your use of Samsung Appliance Repair services and website. Specifically, by booking a repair or using our website, you agree to these terms. Furthermore, we update these terms from time to time, so we recommend reviewing this page before every booking. As a result, you will always have current information about your rights and our responsibilities.
What These Terms of Use Cover
These terms of use apply to all appliance repair services we provide at your home or business. Specifically, they cover bookings made online, by phone, or in person. Furthermore, they include our pricing policy, cancellation terms, warranty conditions, and liability limits. We aim to make these terms clear so you always know exactly what to expect.
Booking and Appointment Conditions
First, you book a repair by submitting your details through our website or by calling us. Next, we confirm the appointment with a confirmed 2-hour arrival window. Furthermore, if you need to cancel or reschedule, please notify us at least 24 hours in advance. Additionally, we reserve the right to reschedule due to technician availability or emergency circumstances.
Pricing and Payment
First, our technician provides a full written quote before any work begins. Specifically, you must approve the quote before we start the repair. Furthermore, payment is due upon completion of the repair. We accept all major credit cards, debit cards, and bank transfers. Additionally, a diagnostic fee applies if you choose not to proceed with the recommended repair.
Our 30-Day Warranty
Every repair includes a 30-day parts-and-labor warranty. Specifically, this warranty covers the same fault recurring within 30 days of the repair date. Furthermore, warranty work does not incur additional charges for parts or labor. However, the warranty does not cover new faults, accidental damage, or misuse.
Your Rights Under Our Terms of Use
Under our terms of use, you have the right to a full written quote before any work begins. Specifically, you may decline any repair after seeing the quote without incurring additional charges. Furthermore, you have the right to a written warranty certificate for every repair we complete. Additionally, you may contact us at any time to raise a concern, and we will respond within one business day.
Additionally, US consumer rights under the Magnuson-Moss Warranty Act may apply to your repair. Learn more at the FTC Warranty Guidance website. You can also read our privacy policy for full details on how we handle your personal data.