Privacy Policy — How Samsung Appliance Repair Handles Your Personal Information
This privacy policy explains how Samsung Appliance Repair collects, uses, and protects your personal information. Specifically, it covers all data you provide when you book a repair, contact us, or visit our website. Furthermore, we follow all applicable US privacy laws including the California Consumer Privacy Act (CCPA) where relevant. As a result, you can trust that we handle your data responsibly at every stage of the service.
What This Privacy Policy Covers
This privacy policy applies to all personal information collected through our website, booking forms, phone calls, and service visits. Specifically, it covers name, address, contact details, appliance information, and payment data. Furthermore, it applies to information our technicians collect during in-home visits. We do not sell your personal information to third parties under any circumstances.
Information We Collect
We collect only the information necessary to deliver our repair service:
- Contact information — name, email address, phone number
- Service address — home or business address for the repair visit
- Appliance details — brand, model, fault description
- Payment information — processed securely through our payment provider
- Website usage data — pages visited, browser type, anonymized IP address
How We Use Your Information
First, we use your contact and address details to schedule and complete your appliance repair. Furthermore, we use your email to send booking confirmations and warranty documentation. Additionally, with your permission, we may send maintenance reminders or service updates. However, you can opt out of marketing communications at any time by contacting us directly.
Your Rights Under This Privacy Policy
Under this privacy policy, you have the following rights:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data, subject to legal obligations
- Opt out of all marketing communications at any time
- Request a portable copy of your data
Specifically, you can exercise any of these rights by contacting our customer service team. Furthermore, we respond to all privacy requests within 30 days.
Contact Us
If you have questions about this privacy policy, contact us directly by email or phone. Specifically, our team reviews all privacy enquiries within one business day. Furthermore, if you believe we have not handled your data correctly, you may contact the relevant privacy authority in your state.
Additionally, the FTC privacy guidance website provides useful information about your rights as a US consumer under federal and state privacy law.